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About Us

Our mission: We are committed to providing personalised, dignified care that promotes the independence of older people in their own homes.

Clare Drewell

Clare Drewell, Founder and Director

Established in 1993, Care Concern Homecare Limited is an independent provider of high quality home care services to the elderly across Ealing, Acton, Chiswick and the surrounding areas.

Founder and director Clare Drewell, a qualified nurse, is passionate about supporting older people to live independently in their own homes for as long as possible. The entire team at Care Concern Homecare are committed to providing client-centred personalised care; all our care packages are individually tailored to our clients.

Our carers complete a comprehensive programme of training and are subject to continuous assessment to ensure they are delivering the best care possible. Regular refresher courses are provided to reinforce and update their care knowledge and skills. Specialist training is also provided for our carers to support people living with dementia.

The management team implement and promote high quality dignified care to all our clients and readily adapt to the changing needs of the client. It is this attention to detail that we believe sets us apart from other care providers.

Nearly all our clients come to us through personal recommendations and our trained, experienced carers live locally. Visit our testimonial page to read reviews of our service.

If you have any questions, please do not hesitate to contact us on 020 8899 6123, care@careconcern.org.uk, or request a callback.

Thank you for considering Care Concern Homecare.

Our Care Services

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Initial enquiry

We will ask you about your situation, explain our service, and discuss what might be the most suitable care for you. We are always happy to answer any questions.

Home visit

This is an assessment of your needs in your own home to discuss your care requirements. We will carry out risk assessments of your home and your care needs. It is free of charge and you are under no obligation to commence care.
During this visit, please inform us of everything that might be relevant to the Care Plan, including, but not limited to: your likes; your dislikes; allergies; lifestyle preferences; and physical and medical conditions.

Care starts

Following the home visit, we will organise a personalised Care Plan to suit your needs. A small team of carers will be introduced and a Care Coordinator will be assigned to oversee your care package.

Regular assessment

We will review your Care Plan with you, your family or friend within the first few weeks of your care; as we consider appropriate or desirable; at your reasonable request; and on a yearly basis thereafter.

Client feedback

We always welcome feedback on our service. Do not hesitate to contact us at any time. We also send out an annual satisfaction survey to all of our clients.

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Dementia Care

The term dementia is used to describe a range of symptoms associated with a decline in mental ability that is severe enough to interfere with daily life. In 2013 the Department for Health reported that there are 670,000 people living with dementia in the UK.

Alzheimer’s is the most common type of dementia and accounts for between 60 and 80 percent of cases. However, there are a range of different forms of dementia and each individual case is different.

At Care Concern Homecare, we provide specialist training to our carers to ensure that they have the skill and knowledge to allow our clients to remain at home for as long as possible, in surroundings that provide routine, familiarity and maximum independence.

Our carers are trained to:

  • Maintain a safe environment
  • Manage challenging behaviours
  • Supervise daily activities
  • Provide nutritious meals
  • Create social interaction
  • Maintain independence as much as is possible

 

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Dignity Pledge

The client can expect

  • To be treated with dignity and respect throughout their care;
  • To decide how involved they want to be in making decisions;
  • To always be treated fairly, with dignity and respect, ensuring that everyone has access to our service at a time that is reasonable and suitable;
  • To be consulted and involved in the planning of service delivery;
  • To be informed when a service is changed and to be provided with an explanation for the reason why.
  • To receive a confidential service;
  • Privacy and dignity to be respected at all times;
  • To be treated fairly on the basis of need and not discriminated against on the basis of age, gender, race, religion, disability or sexual orientation;
  • To be treated in a manner which respects and accommodates their ability, gender, culture, religious beliefs and sexual orientation.

 

The role of Care Concern Homecare and its staff

  • Zero tolerance for all forms of abuse
  • Support people with the same respect we would want for ourselves or a member of our family
  • Treat each person as an individual by offering a personalised service
  • Enable people to maintain the maximum possible level of independence, choice and control
  • Listen and support people to express their needs and wants
  • Respect people’s right to privacy
  • Ensure people feel able to complain without fear of retribution
  • Engage with family members and carers as care partners
  • Assist people to maintain confidence and positive self-esteem
  • Act to alleviate people’s loneliness and isolation
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Personal care

We pride ourselves on providing a service that respects the privacy and dignity of our clients. We realise that this is especially important during personal care services.

Our Personal Care service can include any of the following:

  • Assistance with dressing and grooming
  • Assistance with eating and drinking
  • Assistance with medication
  • Monitoring diet and eating
  • Help with washing, bathing and shaving
  • Help with toileting
  • Assistance getting in or out of bed

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Home Help

Sometimes the challenges of day-to-day living can become overwhelming. We provide practical support with a range of daily tasks including:

  • Light housekeeping and domestic duties such as dusting, vacuuming, washing, ironing and changing bed linen
  • Organising wardrobes and cupboards
  • Preparation of meals and checking expiry dates
  • Monitoring home maintenance
  • Assistance with pet care
  • Shopping
  • Dry cleaning drop off and pick up
  • Overseeing home deliveries
  • Outings to the dentist, doctor, hairdresser, hospital appointments etc
  • We are also able to provide a sitting service and respite care

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Companionship

At Care Concern Homecare, we promote independence for our clients. We offer support and companionship to help our clients continue participating in their interests and hobbies. We provide the following support:

  • Help arranging appointments
  • Help planning visits, outings and trips
  • Conversation and stimulating mental awareness
  • Assistance with clothing selection
  • Help with reading
  • Help participating in hobbies and crafts
  • Purchase of magazines, papers, books and films
  • Assistance with visiting neighbours and friends
  • Accompanying to lunch or dinner

Palliative care

We realise that those with a life-limiting illness often prefer to stay at home for as long as possible, close to family members and in familiar surroundings.

Our carers are trained to provide dignified care and support for someone nearing the end of their life. We work closely with doctors, district nurses and other community services to provide coordinated home support for patients with complex needs.


 

Night Care

We offer a full night service for those that need someone close by during the night.  We provide two levels of night service:

Sleep-in (9:30pm – 7:30am): The carer must be provided with their own bedroom and bed linen, and will be expected to sleep between the hours of 11pm and 6:30am. During the night, the carer may be disturbed twice; this is usually for toileting, a drink, medication, or just to reassure the client.

Night Duty (9:30pm – 7:30am): The carer will be up and on duty all night. The carer will require a comfortable chair, a reading light, and a warm environment. The carer may need to sit in the same room as the client or can be in an adjoining room of the client’s choice.

The 10-hour shift can be changed to earlier or later start and finish times if required. We also offer a bespoke Live-in service – details on request.

Meet The Team

© Giles Christopher - Media Wisdom Photography Ltd

Clare Drewell

Founder and Director

Following a career as a qualified nurse, Clare set up Care Concern Homecare Ltd in 1993 and continues to work full time in the business today. She undertakes initial home visits with the client which means she is involved in care packages right from the start.
Clare is involved in all aspects of the business and prides herself on delivering a quality, professional service

© Giles Christopher - Media Wisdom Photography Ltd

Irene Stanley

Rota Coordinator

Irene joined Care Concern Homecare as a carer and later joined the office staff. Irene works part-time (every day except Wednesday) and schedules the care assignments on a weekly basis. She is, most often, the first person you will speak to when you call Care Concern Homecare.

© Giles Christopher - Media Wisdom Photography Ltd

Bernadette Kendall

Care Coordinator and Moving and Handling Specialist

Bernadette joined Care Concern Homecare in 2000 and has since completed her NVQ Level 3 in Social Care and become our Moving and Handling Specialist. In the office, Bernadette works with Irene to schedule the weekly care assignments. Out in the field, she deals with all client mobility issues and all Moving and Handling training for our carers.
Bernadette also manages her own caseload of clients and oversees their Care Plans and reviews.

© Giles Christopher - Media Wisdom Photography Ltd

Laura Drewell

Business Development

Laura joined Care Concern Homecare part-time in 2013 and is focused on developing the business through marketing, communications and advertising.

© Giles Christopher - Media Wisdom Photography Ltd

Catherine Gunnewicht

Registered Manager

Catherine is a registered nurse with both hospital and community experience. She has a BSc Health Studies and National Vocational Qualification Level 4 in Leadership and Management for Care Services. Catherine joined Care Concern Homecare in 2004 and is in charge of the day-to-day running of the business. Catherine’s high standards and attention to detail help to set Care Concern Homecare from other care providers.

© Giles Christopher - Media Wisdom Photography Ltd

Jean Edwards

Care Coordinator

Jean has been with Care Concern Homecare since 1996 and has completed her NVQ Level 3 in Social Care. Jean undertakes the practical training of new carers and works closely with them during their induction period. She liaises with all members of the community care team who are involved with our clients and oversees medication logistics.
Jean also manages her own caseload of clients and oversees their Care Plans and reviews.

© Giles Christopher - Media Wisdom Photography Ltd

Anne Burgess

Care Coordinator
Anne is a registered nurse and has worked for Care Concern Homecare since 1995. Anne continues to provide care to clients as well as managing her own caseload of clients and overseeing their Care Plans. Anne helps to mentor new carers through their induction period and is involved in supervisions of carers.

Our Carers

We are very proud of our excellent team of carers who are committed, professional and compassionate. All our carers are experienced and trained. Each carer is interviewed, police checked and we review a minimum of two references.

All carers are trained in:

  • Care skills
  • Moving and Handling
  • Safeguarding of vulnerable adults
  • Food hygiene
  • First Aid
  • Health and Safety
  • Medication

Additional training is offered in:

  • Dementia awareness
  • Fire safety
  • Dealing with challenging behaviour

This is not an exhaustive list. All our carers attend regular refresher courses and are formally supervised and monitored in their work by the management team on a regular basis, as required by the Care Quality Commission.

Testimonials

Below are testimonials from our clients and their families. You can read more reviews of our service on the NHS Choices website.

Care Concern Homecare
18/06/2012

I must express my appreciation for Care Concern – A likes her carers and finds them interesting, and they are a great help to her

Care Concern Homecare
07/09/2011

Let me say how very impressed I am with the professionalism of Care Concern and its employees and that is only gained from our early contact. Thank you very very much for the way you have responded, it has given my mother an immediate fillip

Care Concern Homecare
02/10/2013

I think one of the advantages of the Care Concern service is the stability of the staffing – and I know how much J enjoyed seeing their faces in the morning and having a chat with them.

Care Concern Homecare
24/05/2011

Thank you most sincerely for all the care and consideration your whole team has shown. You could not have been more efficient or kind

Care Concern Homecare
13/06/2013

Just a little accolade for your company from the Nurse on the Observation Ward, H. She commented that your team is the only one she would leave her relatives in the care of! J and I are very heartened for a fellow professional to have this to say about the company we have chosen to care for our precious parents!

Care Concern Homecare
01/09/2014

Please pass on my thanks to M and S who seem to have developed an extremely good rapport with my mother already

Care Concern Homecare
05/12/2011

My thanks to you all – in the office and carers – for the enormous contribution you make to my aunt’s wellbeing

Care Concern Homecare
02/04/2012

Thank you for everything you have done so far, and for everything you will be doing in the coming weeks that makes us feel so safe when we will be away. You have such a ‘can do’ attitude that overwhelms all the negative vibes I got from the other providers

Care Concern Homecare
03/03/2014

I shall never be able to thank you enough for what you and your lovely band of carers did for us in these last days. You really went out of your way to help us and I do not know what would have happened if we had not had your support

Care Concern Homecare
20/10/2011

I must confess that on the first day… I was extremely apprehensive – but I soon realised that he [Dad] was in excellent hands and could relax

Care Concern Homecare
05/06/2013

I would like to congratulate you on the professionalism of your team – I am really impressed and so reassured about Edith’s welfare!

Care Concern Homecare
02/08/2013

I’d just like to say how good Z was with R – very calm, very competent, full of care and encouragement (perhaps I should say care and concern!). Like having a good friend who also happened to know what to do. I am so glad that we have you and your excellent staff looking after our mother

Care Concern Homecare
01/10/2013

Recent news coverage of the quality of care offered by home carers confirms again how fortunate we were to have the service of Care Concern’s superb carers.

Care Concern Homecare
04/06/2014

I miss your wonderful carers. Thank you for caring for my aunt so well over the past 3 years

Care Concern Homecare
13/01/2012

Thanks so much for coming in this morning to go over our mother’s needs – as always we are so grateful to you and for being so responsive

Care Concern Homecare
27/03/2011

We have all been absolutely delighted with all the carers Dad has had for the five months he has been in London – they couldn’t have been nicer people or more caring. I would certainly recommend Care Concern

Care Concern Homecare
10/04/2012

Thank you for your help in caring for G. If it had not been for you we would not have had the hospital bed and also the District Nurses involved either so I do owe you a tremendous amount

Care Concern Homecare
01/10/2012

We are very happy with the care package. The carers are excellent and your administration/attention to details/responsiveness are all excellent

Care Concern Homecare
10/05/2013

Thank you so much for organising… the rota at short notice, the night cover, and the fracture clinic appointment. As I have said before, I don’t know where I would be without you all.

Care Concern Homecare
02/12/2010

I would like to extend my gratitude to you all and your wonderful staff for all the help and care and kind consideration towards my Dad

Care Concern Homecare
03/09/2013

Once again thank you for the excellent service you provided during I’s last illness. We were very fortunate to have you and your team taking care of I, and I know she appreciated having such good people looking after her.

Care Concern Homecare
15/08/2012

Thank you for doing a thoroughly great job for us. We have been really impressed with both your carers and with your servic

Care Concern Homecare
10/01/2013

The level of care offered by your carers has been most impressive and I am very happy with the service you provide.

Frequently Asked Questions

Below are a number of frequently asked questions. However, if your question is not answered or you would like more information, please do not hesitate to contact us.

What is a Care Plan?

The Care Plan outlines exactly what care you will be receiving. A copy is kept in your home for your own record and it is updated whenever there is a change to your care needs.

Do I have a choice of time for my care?

Yes. You can choose when you would like your care to start and finish.

Is there a minimum amount of care that I have to have?

We offer thirty minute visits as a minimum.

Will I have just one carer?

We will introduce a small team of carers in order to cover carer annual leave, study leave, sickness, unavailability and any unforeseen events.

How will the carer get into my house?

It is sometimes necessary for carers to hold clients’ keys. If this is the case, keys are distributed to the regular carers and logged in the office, coded and any spare keys are stored securely. Alternatively, a key safe can be fitted. Please contact us for further details.

Do I have to provide parking for my carers?

Clients are advised to get a Carer’s Permit if they reside in the London Borough of Hounslow and parking vouchers if they reside in the London Borough of Ealing to allow carers to park outside their houses. Where carers incur parking or congestion charges to attend a care assignment, the client will be billed for the amount.

Can the carer cook for me?

Yes. Our carers can prepare meals for you.

Can my carer take me out?

Yes. Our carers can escort you on outings of your choice as well as to medical appointments.

Can the carer do some housework?

We do not offer a heavy domestic service, however, we will include light domestic duties within a package of personal care.

What happens if I don’t like my carer?

This is not a problem. If this is the case, please inform us and we make arrangements for an alternative carer to be introduced.

How do you screen your carers?

All our carers must complete a Disclosure and Barring Service (DBS) check (previously Criminal Records Bureau check) prior to commencing work for Care Concern Homecare. We also request two references.

How do I pay my bill?

Invoices are sent on a 4-weekly cycle and payment is due on receipt.

Can I cancel my care?

A notice of seven working days must be given in writing or we reserve the right to charge a cancellation fee of the cost of the scheduled care assignments.

Inside the Industry: Social Inclusion

The final film in the Dignity in Care series focuses on Social Inclusion. Our clip beings at 5 minutes and 33 seconds. As we get older, we can be at risk of becoming isolated. This can be for a number …

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The final film in the Dignity in Care series focuses on Social Inclusion. Our clip beings at 5 minutes and 33 seconds.

As we get older, we can be at risk of becoming isolated. This can be for a number of reasons including mobility issues, health or circumstances. At Care Concern Homecare we recognise how important it is for our clients to continue their existing contact with the outside world and we do all we can to maintain and strengthen this.

As Catherine explains, “From the very first visit that we do, when we do the assessment, we try to find out if there is somewhere they go regularly. So we make sure then that the carers’ visits don’t clash with that. We realise how important it is for people to get out.”

Emma describes in the video how best to maintain and enhance social inclusion, “Get to know the person, get to know things they like, just have a little chat when you’re going down the road or to the post office. Just to see people, it’s nice. Thinking outside the box of what would include them, what they like, maybe activities, hobbies, just things to get them out the house. Even if it is just for half an hour or an hour.”

The impact of social inclusion on someone’s wellbeing should not be underestimated. We actively seek ways to support our clients in staying in touch with the outside world.

  Posted by Administrator on December 9, 2014  /  Tags: , , , , , , , ,

Finalist for ‘Best Employer’ Skills for Care Accolade

We are incredibly excited and very proud to have been short-listed as a finalist for the Skills for Care Accolades 2014/2015 in the ‘Best Employer of under 250 staff’ category! The Skills for Care Accolades recognise organisations and employers who …

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We are incredibly excited and very proud to have been short-listed as a finalist for the Skills for Care Accolades 2014/2015 in the ‘Best Employer of under 250 staff’ category!

The Skills for Care Accolades recognise organisations and employers who are committed to delivering high quality care and developing their workforce. We were informed in October that a Skills for Care Area Officer would be visiting us in November to verify that the content of our application form was true and correct. Following this visit, it was confirmed that we have been shortlisted with two other entries. The final judging panels will be sitting in February and the winner will be announced on the 12th of March.

To be short-listed is a wonderful  achievement that we feel recognises our endeavours. We work incredibly hard to have a well-trained and highly skilled workforce that are capable, competent and confident in their roles. Over 81% of our workforce have a QCF diploma and we are continuously sourcing additional training courses to further enhance the knowledge of our staff.

Registered Manager, Catherine Gunnewicht said, “To be short-listed as a finalist is very exciting. I’m very proud of our standards and the commitment our carers have to their work and their continued professional development.”

Most recently, 23 of our staff attended a Parkinson’s workshop led by someone living with Parkinson’s. It was a most insightful session and those who attended found it fascinating. This is just one example of how we prioritise the development of our staff in an incredibly challenging and ever-changing industry.

We will be sure to share the results when they are announced in March!

 

 

 

  Posted by Administrator on November 24, 2014  /  Tags: , , , , , , , , ,

Inside the Industry: Privacy

Here is the second film in the Dignity in Care series focusing on privacy. Our clip starts at … This film discusses what should be private: our personal information, our rooms, using the bathroom, our post, our phone calls, our …

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Here is the second film in the Dignity in Care series focusing on privacy. Our clip starts at …

This film discusses what should be private: our personal information, our rooms, using the bathroom, our post, our phone calls, our relationships. The film describes how privacy is a fundamental aspect of maintaining dignity.

It is the small things that contribute greatly to someone maintaining their dignity whilst receiving care. Catherine explains how “if it’s safe to do so, I always think it’s nice to let people be in the bathroom for a little while on their own. If you’re a little bit worried you could maybe stand on the other side of the door but I think letting people be alone in the bathroom for a little while is nice.”

Our desire for privacy in our lives doesn’t diminish as we get older and it is the actions shown in this film that allow our clients to maintain dignity and have independence within the constraints of the care that they require.

  Posted by Administrator on November 24, 2014  /  Tags: , , , , , , , , ,

Inside the Industry: Communication

Here is the second film in the Dignity in Care series focusing on communication. Our clip starts at 4 minutes and 7 seconds. This film looks at the importance of communication through a variety of methods with clients, care workers …

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Here is the second film in the Dignity in Care series focusing on communication. Our clip starts at 4 minutes and 7 seconds.

This film looks at the importance of communication through a variety of methods with clients, care workers and families. Good communication ensures our clients get to make choices about how they live, even if it is as simple as the jumper they prefer to wear on a particular day.

Catherine describes how to avoid overwhelming people,  ”A lot of our people have got dementia…. so sometimes what’s quite nice is to bring two or three things out and show it… and they will be able to point to what they like.”

People respond in different ways. As our care workers get to know their clients, they discover the best ways to communicate.

When someone is not cooperating, Catherine explains how “they sometimes respond to mirroring… you could actually start doing the movement [brushing their teeth] and they could pick up on that movement and start doing that themselves. There is no right or wrong way. It is about getting to know that person and what they respond to.”

 We work closely with our care workers and keep in regular contact with the families of our service users. John explains, “From time to time you get new situations and you have really quite important judgement calls. Particularly when to call in other people’s help. But there is a lot of support and… if in doubt, pass the decision up [to care managers].”

Jean mentions visit record sheets in the film which our care workers use to write notes in about their visits. This allows us to keep track of the well-being of our clients and allows their families to stay up to date.

Good communication is key to providing the best care possible to our clients.

 

 

  Posted by Administrator on November 24, 2014  /  Tags: , , , , , , , ,

Inside the Industry: Choice and Control

In February of this year, we were approached by Media 19 working on behalf of the Social Care Institute for Excellence (SCIE) to feature in four films about Dignity in Care. After months of keeping it a secret, the films …

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In February of this year, we were approached by Media 19 working on behalf of the Social Care Institute for Excellence (SCIE) to feature in four films about Dignity in Care. After months of keeping it a secret, the films have finally been made public this week on SCIE’s website and we are very excited to share them!

Catherine worked very hard to coordinate our care workers and service users to feature in the films. It was no mean feat!

We’re going to do a blog series over the next four weeks focusing on each of the films individually. The first one is about Choice and Control:

When someone is receiving care, it is important to understand their capabilities and limitations. What are they able to do on their own? What do they need support with? Finding this balance allows the service user to make independent choices and feel in control of their lives.

As Emma says in the video, “You need to get to know the person quite well to understand their needs. Listen to what they want and their needs. Follow their lead.”

Gaenor describes how she retains choice and control, “One can still decide what you want to do such as when you want new clothes or new shoes. It just ensures that you don’t lose all control of your life.”

Catherine explains how we “enable them [our service users] to do things for themselves.”

What do Choice and Control mean to you? How do you ensure that people you care for have choice and control in their lives?

  Posted by Administrator on November 18, 2014  /  Tags: , , , , , , ,

Running for dementia

This weekend, I will be running the Ealing Half Marathon to raise money for the Alzheimer’s Society. It is my first half marathon and although I’m feeling rather anxious, I am excited to get to the start line after months …

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This weekend, I will be running the Ealing Half Marathon to raise money for the Alzheimer’s Society. It is my first half marathon and although I’m feeling rather anxious, I am excited to get to the start line after months of training.

I always like to push and challenge myself and this seemed like the perfect opportunity to raise money for a cause that I am passionate about. I work with a lot of dementia sufferers and the Alzheimer’s Society do so much to help and support people living with dementia as well as their families.

Catherine in training    Catherine in training 2

It’s been challenging to find time to train at the end of a busy day at work. Often, as soon as I leave the house for a run, I get a work phone call! However, it’s been a great journey and I’ve really enjoyed the support of the Ealing Community especially via Twitter and the #ealinghour and lots of encouragement from the Alzheimer’s Society

I’ve been told by a lot of people that it is quite a hilly course and although I’ve been training for a while now, I think that’s an area of training that I have neglected a bit. However, my speed has increased in recent weeks so I’m hoping I won’t lose too much time on the hills!

I can’t wait to cross the finish line!

Catherine

If you are able to sponsor me, please visit my justgiving page

  Posted by Administrator on September 25, 2014  /  Tags: , , ,

Inside the Industry: The Social Care Commitment

Registered Manager Catherine Gunnewicht signed up to the Social Care Commitment in September 2013 and is due to renew her commitment next month. Led by the Department of Health, the Social Care Commitment is a voluntary agreement about workforce quality. …

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Registered Manager Catherine Gunnewicht signed up to the Social Care Commitment in September 2013 and is due to renew her commitment next month.

Led by the Department of Health, the Social Care Commitment is a voluntary agreement about workforce quality. The primary purpose is to give the public confidence that service users will be treated with dignity and respect and supported by skilled care workers.

Employers promise to give their workers the development they need and staff promise to put social care values into practice in their daily work.

There are seven commitments:

1 – Working Responsibly

2 – Upholding Dignity

3 – Working Co-operatively

4 – Communicating Effectively

5 – Protecting Privacy

6 – Continuing to Learn

7 – Treating People Fairly

By signing up, employers and employees are pledging to continually deliver high quality care and commit to best practice regarding their workforce. The Social Care Commitment gives existing and prospective clients confidence in the service they receive.


Q&A with Catherine Gunnewicht about the Social Care Commitment

How did you sign up?

I took a series of pledges and had a certain timescale within which to deliver them. As each employee and manager has to sign up individually, we have organized for a Skills for Care representative to run an information session for all of our staff in October to encourage more of our employees to sign up to the scheme.

It is straightforward?

It does require some time and dedication. However, throughout the process you are able to reflect on your own practice, which is always good.

What are your thoughts about it?

It is a very good scheme as it will get more people in the care industry examining their own practice against these seven commitments and they will be able to see what they are doing well and where they can improve. The fact that the commitment has to be refreshed annually means that it remains relevant and encourages reflective practice more frequently. The more people who sign up the better.

Would you recommend it and why?

Yes. It is good for our service users to know that our staff adhere to these principles and it is good for the industry that there are providers who are committed to achieving excellence.

  Posted by Administrator on August 28, 2014  /  Tags: , , ,

Super Saturday of Sport!

We loved being part of the fantastic Super Saturday of Sport on Turnham Green last weekend. There were over 40 sports for kids and adults of all ages to try out. Chiswick Buzz put together a great video of the …

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We loved being part of the fantastic Super Saturday of Sport on Turnham Green last weekend. There were over 40 sports for kids and adults of all ages to try out.

Chiswick Buzz put together a great video of the day. We feature at 1 minute 50 seconds!

  Posted by Administrator on July 28, 2014  /  Tags: , , , ,

Inside the Industry: Dementia Friends

At the beginning of May I attended the Great British Care Show at London’s Queen Elizabeth Conference Centre. These shows are for everyone involved in the care industry whether a provider or service user. It was a truly inspirational day …

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At the beginning of May I attended the Great British Care Show at London’s Queen Elizabeth Conference Centre. These shows are for everyone involved in the care industry whether a provider or service user. It was a truly inspirational day where I learnt about the latest developments in social care and saw some truly innovative work by dementia organisations.

There was a speech from the Care Quality Commission about the latest proposed changes to inspections in the care sector. I attended a session by Lost Chord who do incredible work with dementia sufferers using music and dance.  I also learnt about Dementia Care Matters Butterfly Services, which are a model for great service.

The most interesting part of the day was a session with the Alzheimer’s Society. Led by a Dementia Champion, I was invited to become a ‘Dementia Friend’. This is an initiative led by the Alzheimer’s Society designed to give people a greater understanding of the impact of dementia and the ways in which we can help people with dementia in our communities.

dementia-friends_KULO

During the session, each of us was invited to make a pledge. We could choose anything such as pledging to help s

omeone who looks lost, helping to dispel myths about the condition, or educating people around us about treating dementia sufferers as individuals.

My pledge is to raise awareness about dementia and promote dementia friends via the range of communication channels I have open to me (social media, friends, family, colleagues etc.). At the end of the session we were each given a small pin to show that we were now a Dementia Friend.

At Care Concern Homecare, a number of our clients suffer with dementia and the effect of the disease can vary greatly from person to person. This is why personalised care is so crucial to the continued well-being of dementia sufferers.

If each of us takes action in some small way, it can lead to better understanding of dementia and better living conditions for those suffering from it. So please take five minutes and become a Dementia Friend.

Catherine.

  Posted by Administrator on June 20, 2014  /  Tags: , ,

Director’s Note: Recruiting Care Workers

At Care Concern, it is a constant challenge to find the right people to join our team of care workers. We are fortunate to have a relatively low staff turnover and a lot of our care workers have been at …

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At Care Concern, it is a constant challenge to find the right people to join our team of care workers. We are fortunate to have a relatively low staff turnover and a lot of our care workers have been at Care Concern for a number of years. However, inevitably staff do leave. The most common reasons for our staff to depart are change of location, retirement or a change in circumstance.

When this happens, we must find suitable candidates to join the company and embrace the ethos of Care Concern. That is, delivering high quality personalised care services with the utmost dignity and respect for the service user. The nature of care work requires our employees to work some antisocial hours; early mornings, late evenings, and overnight work if they choose. The work is incredibly rewarding, however, it can also be demanding and challenging at times.

Recently, Catherine and I have been exploring new recruitment avenues. Namely by linking up with two local organisations: Hounslow Connexions and West Thames College.

We are teaming up with Hounslow Connexions to host a volunteer for a 12-week period with the view to possible employment at the end of it. This is a great opportunity for us to work with a young person seeking a career in social care by providing them with “on the job” experience. The volunteer will most likely join us for two 6-hour days each week. They will be shadowing care workers at all times and we will aim to give them a well-rounded experience of care work both in the field and the office.

Following our attendance at the West Thames College recruitment fair in April, we have been invited back to talk to students studying for the their level 1 in adult social care. We may also provide some students with placements.

This is a new experience for us at Care Concern Homecare. We are excited about the opportunity to support young people along their chosen career path and we are looking forward to meeting the students and passing on our experience and knowledge of the care sector. I’m sure they will keep us on our toes and it should be a great learning experience for both parties.

I’ll keep you posted on how it progresses.

Clare

  Posted by Administrator on June 6, 2014  /  Tags: , , ,

Care Resources

Our Policies

We have a number of policies that set the standard of our care work on such topics as abuse, complaints, confidentiality, dementia, dignity, equality, diversity and quality assurance.

If you are a service user and would like to view or discuss a policy, please contact Registered Manager, Catherine Gunnewicht on 020 8899 6123.

Best Practice Films

In March 2014, we were invited by the Social Care Institute for Excellence to feature in their ‘Dignity in Care’ film series. Four short films were made, each focusing on a different topic: Choice and Control, Social Inclusion, Communication, and Privacy. Below are the four films for you to see our care services in action.

We feature from 1 minute and 25 seconds:

We feature from 5 minutes and 52 seconds:

We feature from 4 minutes and 8 seconds:

We feature throughout:

 

Useful Links

NHS Choices
Information from the National Health Service on conditions, treatments, local services and healthy living.

Dementia Concern
Information and support services for people with dementia and their carers in the London Borough of Ealing.

Social Care Institute for Excellence
An independent charity working with adults, families and children’s social care and social work services across the UK.

Care Quality Commission
The independent regulator of all health and social care services in England.

Alzheimer’s Association
The world’s leading voluntary health organisation in Alzheimer’s care, support and research.

Dementia UK
A national charity committed to improving quality of life for all people affected by dementia.

UK Homecare Association
The professional association of homecare providers from the independent, voluntary, not-for-profit and statutory sectors.

Work For Us

We are always looking for new carers to join the team at Care Concern Homecare
If you fulfil the following criteria then we would love to hear from you:

  • Two years’ experience in Social Care (or similar)
  • NVQ Level 2 or 3 qualification (or QCF Diploma)
  • Live in or close to Chiswick and Ealing
  • A good level of written and spoken English

Call 020 8899 6123 to discuss.

Contact Us

Please call 020 8899 6123 for information.
Alternatively fill out the form below to request a call back.

Office:
Care Concern Homecare Ltd
Building 3, Chiswick Business Park
566 Chiswick High Road
Chiswick, W4 5YA

E: care@careconcern.org.uk
T: 020 8899 6123





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