Our Care Services
We will ask you about your situation, explain our service, and discuss what might be the most suitable care for you. We are always happy to answer any questions.
This is an assessment of your needs in your own home to discuss your care requirements. We will carry out risk assessments of your home and your care needs. It is free of charge and you are under no obligation to commence care.
During this visit, please inform us of everything that might be relevant to the Care Plan, including, but not limited to: your likes; your dislikes; allergies; lifestyle preferences; and physical and medical conditions.
Following the home visit, we will organise a personalised Care Plan to suit your needs. A small team of carers will be introduced and a Care Coordinator will be assigned to oversee your care package.
We will review your Care Plan with you, your family or friend within the first few weeks of your care; as we consider appropriate or desirable; at your reasonable request; and on a yearly basis thereafter.
We always welcome feedback on our service. Do not hesitate to contact us at any time. We also send out an annual satisfaction survey to all of our clients.
The term dementia is used to describe a range of symptoms associated with a decline in mental ability that is severe enough to interfere with daily life. In 2013 the Department for Health reported that there are 670,000 people living with dementia in the UK.
Alzheimer’s is the most common type of dementia and accounts for between 60 and 80 percent of cases. However, there are a range of different forms of dementia and each individual case is different.
At Care Concern Homecare, we provide specialist training to our carers to ensure that they have the skill and knowledge to allow our clients to remain at home for as long as possible, in surroundings that provide routine, familiarity and maximum independence.
Our carers are trained to:
- Maintain a safe environment
- Manage challenging behaviours
- Supervise daily activities
- Provide nutritious meals
- Create social interaction
- Maintain independence as much as is possible
The client can expect
- To be treated with dignity and respect throughout their care;
- To decide how involved they want to be in making decisions;
- To always be treated fairly, with dignity and respect, ensuring that everyone has access to our service at a time that is reasonable and suitable;
- To be consulted and involved in the planning of service delivery;
- To be informed when a service is changed and to be provided with an explanation for the reason why.
- To receive a confidential service;
- Privacy and dignity to be respected at all times;
- To be treated fairly on the basis of need and not discriminated against on the basis of age, gender, race, religion, disability or sexual orientation;
- To be treated in a manner which respects and accommodates their ability, gender, culture, religious beliefs and sexual orientation.
The role of Care Concern Homecare and its staff
- Zero tolerance for all forms of abuse
- Support people with the same respect we would want for ourselves or a member of our family
- Treat each person as an individual by offering a personalised service
- Enable people to maintain the maximum possible level of independence, choice and control
- Listen and support people to express their needs and wants
- Respect people’s right to privacy
- Ensure people feel able to complain without fear of retribution
- Engage with family members and carers as care partners
- Assist people to maintain confidence and positive self-esteem
- Act to alleviate people’s loneliness and isolation
We pride ourselves on providing a service that respects the privacy and dignity of our clients. We realise that this is especially important during personal care services.
Our Personal Care service can include any of the following:
- Assistance with dressing and grooming
- Assistance with eating and drinking
- Assistance with medication
- Monitoring diet and eating
- Help with washing, bathing and shaving
- Help with toileting
- Assistance getting in or out of bed
Sometimes the challenges of day-to-day living can become overwhelming. We provide practical support with a range of daily tasks including:
- Light housekeeping and domestic duties such as dusting, vacuuming, washing, ironing and changing bed linen
- Organising wardrobes and cupboards
- Preparation of meals and checking expiry dates
- Monitoring home maintenance
- Assistance with pet care
- Dry cleaning drop off and pick up
- Overseeing home deliveries
- Outings to the dentist, doctor, hairdresser, hospital appointments etc
- We are also able to provide a sitting service and respite care
At Care Concern Homecare, we promote independence for our clients. We offer support and companionship to help our clients continue participating in their interests and hobbies. We provide the following support:
- Help arranging appointments
- Help planning visits, outings and trips
- Conversation and stimulating mental awareness
- Assistance with clothing selection
- Help with reading
- Help participating in hobbies and crafts
- Purchase of magazines, papers, books and films
- Assistance with visiting neighbours and friends
- Accompanying to lunch or dinner
We realise that those with a life-limiting illness often prefer to stay at home for as long as possible, close to family members and in familiar surroundings.
Our carers are trained to provide dignified care and support for someone nearing the end of their life. We work closely with doctors, district nurses and other community services to provide coordinated home support for patients with complex needs.
We offer a full night service for those that need someone close by during the night. We provide two levels of night service:
Sleep-in (9:30pm – 7:30am): The carer must be provided with their own bedroom and bed linen, and will be expected to sleep between the hours of 11pm and 6:30am. During the night, the carer may be disturbed twice; this is usually for toileting, a drink, medication, or just to reassure the client.
Night Duty (9:30pm – 7:30am): The carer will be up and on duty all night. The carer will require a comfortable chair, a reading light, and a warm environment. The carer may need to sit in the same room as the client or can be in an adjoining room of the client’s choice.
The 10-hour shift can be changed to earlier or later start and finish times if required. We also offer a bespoke Live-in service – details on request.