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Read more about our Outstanding inspection rating.

About Us

Our mission: We are committed to providing personalised, dignified care that promotes the independence of older people in their own homes.

Clare Drewell

Clare Drewell, Founder and Director

Established in 1993, Care Concern Homecare Limited is an independent provider of high quality home care services to the elderly across Ealing, Acton, Chiswick and the surrounding areas.

Founder and director Clare Drewell, a qualified nurse, is passionate about supporting older people to live independently in their own homes for as long as possible. The entire team at Care Concern Homecare are committed to providing client-centred personalised care; all our care packages are individually tailored to our clients.

Our carers complete a comprehensive programme of training and are subject to continuous assessment to ensure they are delivering the best care possible. Regular refresher courses are provided to reinforce and update their care knowledge and skills. Specialist training is also provided for our carers to support people living with dementia.

The management team implement and promote high quality dignified care to all our clients and readily adapt to the changing needs of the client. It is this attention to detail that we believe sets us apart from other care providers.

Nearly all our clients come to us through personal recommendations and our trained, experienced carers live locally. Visit our testimonial page to read reviews of our service.

If you have any questions, please do not hesitate to contact us on 020 8899 6123, care@careconcern.org.uk, or request a callback.

Thank you for considering Care Concern Homecare.

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Our Care Services

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Initial enquiry

We will ask you about your situation, explain our service, and discuss what might be the most suitable care for you. We are always happy to answer any questions.

Home visit

This is an assessment of your needs in your own home to discuss your care requirements. We will carry out risk assessments of your home and your care needs. It is free of charge and you are under no obligation to commence care.
During this visit, please inform us of everything that might be relevant to the Care Plan, including, but not limited to: your likes; your dislikes; allergies; lifestyle preferences; and physical and medical conditions.

Care starts

Following the home visit, we will organise a personalised Care Plan to suit your needs. A small team of carers will be introduced and a Care Coordinator will be assigned to oversee your care package.

Regular assessment

We will review your Care Plan with you, your family or friend within the first few weeks of your care; as we consider appropriate or desirable; at your reasonable request; and on a yearly basis thereafter.

Client feedback

We always welcome feedback on our service. Do not hesitate to contact us at any time. We also send out an annual satisfaction survey to all of our clients.

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Dementia Care

The term dementia is used to describe a range of symptoms associated with a decline in mental ability that is severe enough to interfere with daily life. In 2013 the Department for Health reported that there are 670,000 people living with dementia in the UK.

Alzheimer’s is the most common type of dementia and accounts for between 60 and 80 percent of cases. However, there are a range of different forms of dementia and each individual case is different.

At Care Concern Homecare, we provide specialist training to our carers to ensure that they have the skill and knowledge to allow our clients to remain at home for as long as possible, in surroundings that provide routine, familiarity and maximum independence.

Our carers are trained to:

  • Maintain a safe environment
  • Manage challenging behaviours
  • Supervise daily activities
  • Provide nutritious meals
  • Create social interaction
  • Maintain independence as much as is possible

 

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Dignity Pledge

The client can expect

  • To be treated with dignity and respect throughout their care;
  • To decide how involved they want to be in making decisions;
  • To always be treated fairly, with dignity and respect, ensuring that everyone has access to our service at a time that is reasonable and suitable;
  • To be consulted and involved in the planning of service delivery;
  • To be informed when a service is changed and to be provided with an explanation for the reason why.
  • To receive a confidential service;
  • Privacy and dignity to be respected at all times;
  • To be treated fairly on the basis of need and not discriminated against on the basis of age, gender, race, religion, disability or sexual orientation;
  • To be treated in a manner which respects and accommodates their ability, gender, culture, religious beliefs and sexual orientation.

 

The role of Care Concern Homecare and its staff

  • Zero tolerance for all forms of abuse
  • Support people with the same respect we would want for ourselves or a member of our family
  • Treat each person as an individual by offering a personalised service
  • Enable people to maintain the maximum possible level of independence, choice and control
  • Listen and support people to express their needs and wants
  • Respect people’s right to privacy
  • Ensure people feel able to complain without fear of retribution
  • Engage with family members and carers as care partners
  • Assist people to maintain confidence and positive self-esteem
  • Act to alleviate people’s loneliness and isolation
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Personal care

We pride ourselves on providing a service that respects the privacy and dignity of our clients. We realise that this is especially important during personal care services.

Our Personal Care service can include any of the following:

  • Assistance with dressing and grooming
  • Assistance with eating and drinking
  • Assistance with medication
  • Monitoring diet and eating
  • Help with washing, bathing and shaving
  • Help with toileting
  • Assistance getting in or out of bed

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Home Help

Sometimes the challenges of day-to-day living can become overwhelming. We provide practical support with a range of daily tasks including:

  • Light housekeeping and domestic duties such as dusting, vacuuming, washing, ironing and changing bed linen
  • Organising wardrobes and cupboards
  • Preparation of meals and checking expiry dates
  • Monitoring home maintenance
  • Assistance with pet care
  • Shopping
  • Dry cleaning drop off and pick up
  • Overseeing home deliveries
  • Outings to the dentist, doctor, hairdresser, hospital appointments etc
  • We are also able to provide a sitting service and respite care

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Companionship

At Care Concern Homecare, we promote independence for our clients. We offer support and companionship to help our clients continue participating in their interests and hobbies. We provide the following support:

  • Help arranging appointments
  • Help planning visits, outings and trips
  • Conversation and stimulating mental awareness
  • Assistance with clothing selection
  • Help with reading
  • Help participating in hobbies and crafts
  • Purchase of magazines, papers, books and films
  • Assistance with visiting neighbours and friends
  • Accompanying to lunch or dinner

Palliative care

We realise that those with a life-limiting illness often prefer to stay at home for as long as possible, close to family members and in familiar surroundings.

Our carers are trained to provide dignified care and support for someone nearing the end of their life. We work closely with doctors, district nurses and other community services to provide coordinated home support for patients with complex needs.


 

Night Care

We offer a full night service for those that need someone close by during the night.  We provide two levels of night service:

Sleep-in (9:30pm – 7:30am): The carer must be provided with their own bedroom and bed linen, and will be expected to sleep between the hours of 11pm and 6:30am. During the night, the carer may be disturbed twice; this is usually for toileting, a drink, medication, or just to reassure the client.

Night Duty (9:30pm – 7:30am): The carer will be up and on duty all night. The carer will require a comfortable chair, a reading light, and a warm environment. The carer may need to sit in the same room as the client or can be in an adjoining room of the client’s choice.

The 10-hour shift can be changed to earlier or later start and finish times if required. We also offer a bespoke Live-in service – details on request.

Accolades Finalist 201415     SCC logo 201415

Meet The Team

Clare Drewell

Founder and Director

© Giles Christopher - Media Wisdom Photography Ltd

Following a career as a qualified nurse, Clare set up Care Concern Homecare Ltd in 1993 and continues to work full time in the business today. She undertakes initial home visits with the client which means she is involved in care packages right from the start.
Clare is involved in all aspects of the business and prides herself on delivering a quality, professional service.

 

Anne Burgess

Care Coordinator

© Giles Christopher - Media Wisdom Photography Ltd

Anne is a registered nurse and has worked for Care Concern since 1995. Anne continues to provide care to clients as well as managing her own caseload of clients and overseeing their care plans. Anne helps to mentor new carers through their induction period and is involved in supervisions of carers.

Aghileh Hatami

Care Coordinator

Aghileh

Aghileh has worked in health and social care since 1998.  She is an overseas qualified nurse and previously worked for Care Concern as a senior care worker for four years whilst studying for her MBA. Aghileh manages her own caseload of clients and is delighted to be returning to Care Concern.

Irene Stanley

Rota Coordinator

© Giles Christopher - Media Wisdom Photography Ltd

Irene joined Care Concern as a carer and later joined the office staff. Irene works part-time (every day except Wednesday) and schedules the care assignments on a weekly basis.

Bernadette Kendall

Operations Manager and Moving & Handling Specialist

© Giles Christopher - Media Wisdom Photography Ltd

Bernadette joined Care Concern in 2000 and has since completed her NVQ Level 3 in Social Care and become our Moving and Handling Specialist. Most recently, in 2016, Bernadette was promoted to Operations Manager and is responsible for overseeing the day-to-day delivery of care. Bernadette manages her own caseload of clients and oversees their care packages. Out in the field, Bernadette deals with all client mobility issues.

 

Jean Edwards

Care Coordinator

© Giles Christopher - Media Wisdom Photography Ltd

Jean has been with Care Concern since 1996 and has completed her NVQ Level 3 in Social Care. Jean undertakes the practical training of new carers and works closely with them during their induction period. She liaises with all members of the community care team who are involved with our clients and oversees medication logistics.
Jean also manages her own caseload of clients and oversees their care plans and reviews.

Laura Drewell

Strategy and Compliance Manager

 © Giles Christopher - Media Wisdom Photography Ltd

Laura joined Care Concern full-time in April 2014. She is responsible for ensuring we are compliant with CQC and HMRC regulations in collaboration with the Operations Manager and Director. She also oversees our marketing, advertising and recruitment.

Our Carers

We are very proud of our excellent team of carers who are committed, professional and compassionate. All our carers are experienced and trained. Each carer is interviewed, police checked and we review a minimum of two references.

All carers are trained in:

  • Care skills
  • Moving and Handling
  • Safeguarding of vulnerable adults
  • Food hygiene
  • First Aid
  • Health and Safety
  • Medication

Additional training is offered in:

  • Dementia awareness
  • Fire safety
  • Dealing with challenging behaviour

This is not an exhaustive list. All our carers attend regular refresher courses and are formally supervised and monitored in their work by the management team on a regular basis, as required by the Care Quality Commission.

Accolades Finalist 201415     SCC logo 201415

Testimonials

Below are testimonials from our clients and their families. You can read more reviews of our service on the NHS Choices website.

Care Concern Homecare
17/03/2015

You run a very efficient and reliable service with some very good staff, and if we had any other choice we would have liked to keep him at home.

Care Concern Homecare
10/04/2012

Thank you for your help in caring for ‘G’. If it had not been for you we would not have had the hospital bed and also the District Nurses involved either so I do owe you a tremendous amount.

Care Concern Homecare
05/06/2013

I would like to congratulate you on the professionalism of your team – I am really impressed and so reassured about ‘E’’s welfare!

Care Concern Homecare
23/07/2014

I would like to thank everyone for making my Dad’s last few years as easy as possible. His last weeks and days were particularly well managed even though the circumstances were tricky. Really, well done everyone.

Care Concern Homecare
13/01/2012

Thanks so much for coming in this morning to go over our mother’s needs – as always we are so grateful to you and for being so responsive.

Care Concern Homecare
03/09/2013

Once again thank you for the excellent service you provided during ‘I’’s last illness. We were very fortunate to have you and your team taking care of ‘I’, and I know she appreciated having such good people looking after her.

Care Concern Homecare
20/12/2014

You have made it possible for him [Dad] to continue living in his own home, which is so important to us all.

Care Concern Homecare
02/04/2012

Thank you for everything you have done so far, and for everything you will be doing in the coming weeks that makes us feel so safe when we will be away. You have such a ‘can do’ attitude that overwhelms all the negative vibes I got from the other providers.

Care Concern Homecare
12/12/2014

I’m very impressed on professionalism, warmth and kindness of your carers. I’ve also understood they’re [the carers] well looked after by Care Concern.

Care Concern Homecare
24/05/2011

Thank you most sincerely for all the care and consideration your whole team has shown. You could not have been more efficient or kind.

Care Concern Homecare
20/10/2011

I must confess that on the first day… I was extremely apprehensive – but I soon realised that he [Dad] was in excellent hands and could relax.

Care Concern Homecare
02/08/2013

I’d just like to say how good ‘Z’ was with ‘R’ – very calm, very competent, full of care and encouragement (perhaps I should say care and concern!). Like having a good friend who also happened to know what to do. I am so glad that we have you and your excellent staff looking after our mother.

Care Concern Homecare
20/04/2015

Your help is invaluable and my husband is always left feeling comfortable.

Care Concern Homecare
13/06/2013

Just a little accolade for your company from the Nurse on the Observation Ward, ‘H’. She commented that your team is the only one she would leave her relatives in the care of! ‘J’ and I are very heartened for a fellow professional to have this to say about the company we have chosen to care for our precious parents!

Care Concern Homecare
09/10/2014

How brilliant and caring your staff are. Their kindness, consideration and attention to detail is fantastic.

Care Concern Homecare
10/05/2013

Thank you so much for organising… the rota at short notice, the night cover, and the fracture clinic appointment. As I have said before, I don’t know where I would be without you all.

Care Concern Homecare
13/11/2014

Thank you for the wonderful, personal and highly professional care that has enabled Dad to be at home for just over two years.

Care Concern Homecare
27/03/2011

We have all been absolutely delighted with all the carers Dad has had for the five months he has been in London – they couldn’t have been nicer people or more caring. I would certainly recommend Care Concern.

Care Concern Homecare
22/08/2014

You run an amazing service that I could not recommend highly enough.

Care Concern Homecare
11/09/2014

You have certainly been a life-saver for me. ‘N’ had been stumbling from crisis to crisis prior to your services being put in place.

Care Concern Homecare
01/10/2012

We are very happy with the care package. The carers are excellent and your administration/attention to details/responsiveness are all excellent.

Care Concern Homecare
01/10/2013

Recent news coverage of the quality of care offered by home carers confirms again how fortunate we were to have the service of Care Concern’s superb carers.

Care Concern Homecare
13/02/2015

Dad is really enjoying his outings with ‘J’ who seems able to get him to walk further and take more interest in things. Mum is enjoying the respite time too.

Care Concern Homecare
02/12/2010

I would like to extend my gratitude to you all and your wonderful staff for all the help and care and kind consideration towards my Dad.

Care Concern Homecare
02/10/2013

The carers were kind, totally professional and most important, totally reliable. I think one of the advantages of the Care Concern service is the stability of the staffing.

Care Concern Homecare
01/04/2015

Thank you for the care and support, particularly for the speedy way you were able to implement the care plan when Mum came out of hospital.

Care Concern Homecare
01/09/2013

Please pass on my thanks to ‘M’ and ‘S’ who seem to have developed an extremely good rapport with my mother already.

Care Concern Homecare
30/05/2014

We are all so grateful for what you are doing for ‘R’ and are very happy with our dealings with Catherine and such a great rota with ‘J’ doing so many shifts.

Accolades Finalist 201415     SCC logo 201415

Frequently Asked Questions

Below are a number of frequently asked questions. However, if your question is not answered or you would like more information, please do not hesitate to contact us.

What is a Care Plan?

The Care Plan outlines exactly what care you will be receiving. A copy is kept in your home for your own record and it is updated whenever there is a change to your care needs.

Do I have a choice of time for my care?

Yes. You can choose when you would like your care to start and finish.

Is there a minimum amount of care that I have to have?

We offer thirty minute visits as a minimum.

Will I have just one carer?

We will introduce a small team of carers in order to cover carer annual leave, study leave, sickness, unavailability and any unforeseen events.

How will the carer get into my house?

It is sometimes necessary for carers to hold clients’ keys. If this is the case, keys are distributed to the regular carers and logged in the office, coded and any spare keys are stored securely. Alternatively, a key safe can be fitted. Please contact us for further details.

Do I have to provide parking for my carers?

Clients are advised to get a Carer’s Permit if they reside in the London Borough of Hounslow and parking vouchers if they reside in the London Borough of Ealing to allow carers to park outside their houses. Where carers incur parking or congestion charges to attend a care assignment, the client will be billed for the amount.

Can the carer cook for me?

Yes. Our carers can prepare meals for you.

Can my carer take me out?

Yes. Our carers can escort you on outings of your choice as well as to medical appointments.

Can the carer do some housework?

We do not offer a heavy domestic service, however, we will include light domestic duties within a package of personal care.

What happens if I don’t like my carer?

This is not a problem. If this is the case, please inform us and we make arrangements for an alternative carer to be introduced.

How do you screen your carers?

All our carers must complete a Disclosure and Barring Service (DBS) check (previously Criminal Records Bureau check) prior to commencing work for Care Concern Homecare. We also request two references.

How do I pay my bill?

Invoices are sent on a 4-weekly cycle and payment is due on receipt.

Can I cancel my care?

A notice of seven working days must be given in writing or we reserve the right to charge a cancellation fee of the cost of the scheduled care assignments.

Inside the Industry: Dementia Friends

At the beginning of May I attended the Great British Care Show at London’s Queen Elizabeth Conference Centre. These shows are for everyone involved in the care industry whether a provider or service user. It was a truly inspirational day …

  Show More

At the beginning of May I attended the Great British Care Show at London’s Queen Elizabeth Conference Centre. These shows are for everyone involved in the care industry whether a provider or service user. It was a truly inspirational day where I learnt about the latest developments in social care and saw some truly innovative work by dementia organisations.

There was a speech from the Care Quality Commission about the latest proposed changes to inspections in the care sector. I attended a session by Lost Chord who do incredible work with dementia sufferers using music and dance.  I also learnt about Dementia Care Matters Butterfly Services, which are a model for great service.

The most interesting part of the day was a session with the Alzheimer’s Society. Led by a Dementia Champion, I was invited to become a ‘Dementia Friend’. This is an initiative led by the Alzheimer’s Society designed to give people a greater understanding of the impact of dementia and the ways in which we can help people with dementia in our communities.

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During the session, each of us was invited to make a pledge. We could choose anything such as pledging to help s

omeone who looks lost, helping to dispel myths about the condition, or educating people around us about treating dementia sufferers as individuals.

My pledge is to raise awareness about dementia and promote dementia friends via the range of communication channels I have open to me (social media, friends, family, colleagues etc.). At the end of the session we were each given a small pin to show that we were now a Dementia Friend.

At Care Concern Homecare, a number of our clients suffer with dementia and the effect of the disease can vary greatly from person to person. This is why personalised care is so crucial to the continued well-being of dementia sufferers.

If each of us takes action in some small way, it can lead to better understanding of dementia and better living conditions for those suffering from it. So please take five minutes and become a Dementia Friend.

Catherine.

  Posted by Administrator on June 20, 2014  /  Tags: , ,

Director’s Note: Recruiting Care Workers

At Care Concern, it is a constant challenge to find the right people to join our team of care workers. We are fortunate to have a relatively low staff turnover and a lot of our care workers have been at …

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At Care Concern, it is a constant challenge to find the right people to join our team of care workers. We are fortunate to have a relatively low staff turnover and a lot of our care workers have been at Care Concern for a number of years. However, inevitably staff do leave. The most common reasons for our staff to depart are change of location, retirement or a change in circumstance.

When this happens, we must find suitable candidates to join the company and embrace the ethos of Care Concern. That is, delivering high quality personalised care services with the utmost dignity and respect for the service user. The nature of care work requires our employees to work some antisocial hours; early mornings, late evenings, and overnight work if they choose. The work is incredibly rewarding, however, it can also be demanding and challenging at times.

Recently, Catherine and I have been exploring new recruitment avenues. Namely by linking up with two local organisations: Hounslow Connexions and West Thames College.

We are teaming up with Hounslow Connexions to host a volunteer for a 12-week period with the view to possible employment at the end of it. This is a great opportunity for us to work with a young person seeking a career in social care by providing them with “on the job” experience. The volunteer will most likely join us for two 6-hour days each week. They will be shadowing care workers at all times and we will aim to give them a well-rounded experience of care work both in the field and the office.

Following our attendance at the West Thames College recruitment fair in April, we have been invited back to talk to students studying for the their level 1 in adult social care. We may also provide some students with placements.

This is a new experience for us at Care Concern Homecare. We are excited about the opportunity to support young people along their chosen career path and we are looking forward to meeting the students and passing on our experience and knowledge of the care sector. I’m sure they will keep us on our toes and it should be a great learning experience for both parties.

I’ll keep you posted on how it progresses.

Clare

  Posted by Administrator on June 6, 2014  /  Tags: , , ,

Welcome to our new website!

Welcome to the new home for everything about Care Concern Homecare. We hope that visitors will find the new website easier to navigate and more informative. You can find information about the services we provide, you can meet the team, and also access a …

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Welcome to the new home for everything about Care Concern Homecare. We hope that visitors will find the new website easier to navigate and more informative. You can find information about the services we provide, you can meet the team, and also access a range of care resources. Please do explore!

We also have this blog to keep you posted with all the latest news from Care Concern Homecare. Clare Drewell (owner and director) and Catherine Gunnewicht (Registered Manager) will be sharing their thoughts about the care industry on a regular basis.

A few newsworthy items to kick things off include Catherine’s feature on Ealing Today and a feature about our new Carers’ Forums in Ealing’s local business publication Contactus. You can find us on page 15.

Our intention is to blog at least every couple of weeks so check back regularly to keep up to date with our latest news!

  Posted by Administrator on May 18, 2014  /  Tags: ,

Accolades Finalist 201415     SCC logo 201415

Care Resources

Our Policies

We have a number of policies that set the standard of our care work on such topics as abuse, complaints, confidentiality, dementia, dignity, equality, diversity and quality assurance.

If you are a service user and would like to view or discuss a policy, please contact Operations Manager, Bernadette Kendall on 020 8899 6123.

Best Practice Films

In March 2014, we were invited by the Social Care Institute for Excellence to feature in their ‘Dignity in Care’ film series. Four short films were made, each focusing on a different topic: Choice and Control, Social Inclusion, Communication, and Privacy. Below are the four films for you to see our care services in action.

We feature from 1 minute and 25 seconds:

We feature from 5 minutes and 52 seconds:

We feature from 4 minutes and 8 seconds:

We feature throughout:

 

Useful Links

NHS Choices
Information from the National Health Service on conditions, treatments, local services and healthy living.

Dementia Concern
Information and support services for people with dementia and their carers in the London Borough of Ealing.

Social Care Institute for Excellence
An independent charity working with adults, families and children’s social care and social work services across the UK.

Care Quality Commission
The independent regulator of all health and social care services in England.

Alzheimer’s Association
The world’s leading voluntary health organisation in Alzheimer’s care, support and research.

Dementia UK
A national charity committed to improving quality of life for all people affected by dementia.

UK Homecare Association
The professional association of homecare providers from the independent, voluntary, not-for-profit and statutory sectors.

Current Vacancies

Home Care Worker

Location: Ealing , Chiswick and the surrounding areas (W4, W5, W13, W3, TW7, TW8, TW9)
Hourly rate: £9-£9.50 per hour
Availability: We are looking for caring and compassionate people to join our Outstanding team of care workers (CQC-rated November 2016). If you’re right for us then you’ll want to provide a personalised service, take great pride in your work, have a genuine desire to empower our elderly clients to continue living independently at home, and be seeking full-time flexible working hours.

Essential:

  • Fluent in written and spoken English
  • Live in or close Ealing/Chiswick
  • Full-time but flexible availability (day time, evenings, weekends, overnight)

Desirable experience and qualifications: 

  • Two years’ experience in Adult Social Care (or similar)
  • NVQ/QCF Level 2 or 3 qualification
  • Competent smartphone user
  • Car Driver

Recruitment for this position will be on-going until the roles are filled.

Download the care worker job description.

To apply, email astrid@careconcern.org.uk with your CV (if you have one) or call the office to discuss the role: 020 8899 6123.

Contact Us

Office:
Care Concern Homecare Ltd
Building 3, Chiswick Business Park
566 Chiswick High Road
Chiswick, W4 5YA

E: oncall@careconcern.org.uk
T: 020 8899 6123