Care Concern Homecare

Posts Tagged "Care workers"

Inside the Industry: Social Inclusion

The final film in the Dignity in Care series focuses on Social Inclusion. Our clip beings at 5 minutes and 33 seconds. As we get older, we can be at risk of becoming isolated. This can be for a number …

  Show More

The final film in the Dignity in Care series focuses on Social Inclusion. Our clip beings at 5 minutes and 33 seconds.

As we get older, we can be at risk of becoming isolated. This can be for a number of reasons including mobility issues, health or circumstances. At Care Concern Homecare we recognise how important it is for our clients to continue their existing contact with the outside world and we do all we can to maintain and strengthen this.

As Catherine explains, “From the very first visit that we do, when we do the assessment, we try to find out if there is somewhere they go regularly. So we make sure then that the carers’ visits don’t clash with that. We realise how important it is for people to get out.”

Emma describes in the video how best to maintain and enhance social inclusion, “Get to know the person, get to know things they like, just have a little chat when you’re going down the road or to the post office. Just to see people, it’s nice. Thinking outside the box of what would include them, what they like, maybe activities, hobbies, just things to get them out the house. Even if it is just for half an hour or an hour.”

The impact of social inclusion on someone’s wellbeing should not be underestimated. We actively seek ways to support our clients in staying in touch with the outside world.

  Posted by Administrator on December 9, 2014  /  Tags: , , , , , , , ,

Inside the Industry: Privacy

Here is the second film in the Dignity in Care series focusing on privacy. Our clip starts at … This film discusses what should be private: our personal information, our rooms, using the bathroom, our post, our phone calls, our …

  Show More

Here is the second film in the Dignity in Care series focusing on privacy. Our clip starts at …

This film discusses what should be private: our personal information, our rooms, using the bathroom, our post, our phone calls, our relationships. The film describes how privacy is a fundamental aspect of maintaining dignity.

It is the small things that contribute greatly to someone maintaining their dignity whilst receiving care. Catherine explains how “if it’s safe to do so, I always think it’s nice to let people be in the bathroom for a little while on their own. If you’re a little bit worried you could maybe stand on the other side of the door but I think letting people be alone in the bathroom for a little while is nice.”

Our desire for privacy in our lives doesn’t diminish as we get older and it is the actions shown in this film that allow our clients to maintain dignity and have independence within the constraints of the care that they require.

  Posted by Administrator on November 24, 2014  /  Tags: , , , , , , , , ,

Inside the Industry: Communication

Here is the second film in the Dignity in Care series focusing on communication. Our clip starts at 4 minutes and 7 seconds. This film looks at the importance of communication through a variety of methods with clients, care workers …

  Show More

Here is the second film in the Dignity in Care series focusing on communication. Our clip starts at 4 minutes and 7 seconds.

This film looks at the importance of communication through a variety of methods with clients, care workers and families. Good communication ensures our clients get to make choices about how they live, even if it is as simple as the jumper they prefer to wear on a particular day.

Catherine describes how to avoid overwhelming people,  “A lot of our people have got dementia…. so sometimes what’s quite nice is to bring two or three things out and show it… and they will be able to point to what they like.”

People respond in different ways. As our care workers get to know their clients, they discover the best ways to communicate.

When someone is not cooperating, Catherine explains how “they sometimes respond to mirroring… you could actually start doing the movement [brushing their teeth] and they could pick up on that movement and start doing that themselves. There is no right or wrong way. It is about getting to know that person and what they respond to.”

 We work closely with our care workers and keep in regular contact with the families of our service users. John explains, “From time to time you get new situations and you have really quite important judgement calls. Particularly when to call in other people’s help. But there is a lot of support and… if in doubt, pass the decision up [to care managers].”

Jean mentions visit record sheets in the film which our care workers use to write notes in about their visits. This allows us to keep track of the well-being of our clients and allows their families to stay up to date.

Good communication is key to providing the best care possible to our clients.

 

 

  Posted by Administrator on November 24, 2014  /  Tags: , , , , , , , ,

Inside the Industry: Choice and Control

In February of this year, we were approached by Media 19 working on behalf of the Social Care Institute for Excellence (SCIE) to feature in four films about Dignity in Care. After months of keeping it a secret, the films …

  Show More

In February of this year, we were approached by Media 19 working on behalf of the Social Care Institute for Excellence (SCIE) to feature in four films about Dignity in Care. After months of keeping it a secret, the films have finally been made public this week on SCIE’s website and we are very excited to share them!

Catherine worked very hard to coordinate our care workers and service users to feature in the films. It was no mean feat!

We’re going to do a blog series over the next four weeks focusing on each of the films individually. The first one is about Choice and Control:

When someone is receiving care, it is important to understand their capabilities and limitations. What are they able to do on their own? What do they need support with? Finding this balance allows the service user to make independent choices and feel in control of their lives.

As Emma says in the video, “You need to get to know the person quite well to understand their needs. Listen to what they want and their needs. Follow their lead.”

Gaenor describes how she retains choice and control, “One can still decide what you want to do such as when you want new clothes or new shoes. It just ensures that you don’t lose all control of your life.”

Catherine explains how we “enable them [our service users] to do things for themselves.”

What do Choice and Control mean to you? How do you ensure that people you care for have choice and control in their lives?

  Posted by Administrator on November 18, 2014  /  Tags: , , , , , , ,

Director’s Note: Recruiting Care Workers

At Care Concern, it is a constant challenge to find the right people to join our team of care workers. We are fortunate to have a relatively low staff turnover and a lot of our care workers have been at …

  Show More

At Care Concern, it is a constant challenge to find the right people to join our team of care workers. We are fortunate to have a relatively low staff turnover and a lot of our care workers have been at Care Concern for a number of years. However, inevitably staff do leave. The most common reasons for our staff to depart are change of location, retirement or a change in circumstance.

When this happens, we must find suitable candidates to join the company and embrace the ethos of Care Concern. That is, delivering high quality personalised care services with the utmost dignity and respect for the service user. The nature of care work requires our employees to work some antisocial hours; early mornings, late evenings, and overnight work if they choose. The work is incredibly rewarding, however, it can also be demanding and challenging at times.

Recently, Catherine and I have been exploring new recruitment avenues. Namely by linking up with two local organisations: Hounslow Connexions and West Thames College.

We are teaming up with Hounslow Connexions to host a volunteer for a 12-week period with the view to possible employment at the end of it. This is a great opportunity for us to work with a young person seeking a career in social care by providing them with “on the job” experience. The volunteer will most likely join us for two 6-hour days each week. They will be shadowing care workers at all times and we will aim to give them a well-rounded experience of care work both in the field and the office.

Following our attendance at the West Thames College recruitment fair in April, we have been invited back to talk to students studying for the their level 1 in adult social care. We may also provide some students with placements.

This is a new experience for us at Care Concern Homecare. We are excited about the opportunity to support young people along their chosen career path and we are looking forward to meeting the students and passing on our experience and knowledge of the care sector. I’m sure they will keep us on our toes and it should be a great learning experience for both parties.

I’ll keep you posted on how it progresses.

Clare

  Posted by Administrator on June 6, 2014  /  Tags: , , ,