Care Concern Homecare are London’s first independent homecare company with an overall Outstanding CQC rating
21st November 2016 The Care Quality Commission (CQC) announced today that it has awarded us an overall Outstanding rating. We are the first independent homecare company in London to achieve this rare feat. We were awarded Outstanding for the Caring …
21st November 2016
The Care Quality Commission (CQC) announced today that it has awarded us an overall Outstanding rating. We are the first independent homecare company in London to achieve this rare feat.
We were awarded Outstanding for the Caring and Well-led categories; Good for the Safe, Responsive and Effective categories; and our overall rating was Outstanding.
Less than 1% of homecare agencies achieve the overall Outstanding rating, which is the highest award available in the CQC’s inspection programme.
The CQC described us as being exceptionally caring and well led, with strong person-centred values. They found that our care workers regularly went the extra mile to make clients feel valued. Our clients and their families said that they were treated with dignity, felt safe, and had control of their care.
We were also praised for providing excellent training and for making care workers feel valued and supported.
Clare Drewell, our Owner and Director, said:
“We are standing tall following our Outstanding rating. This is an accurate reflection of the way we have consistently worked for 23 years.
“We are pleased that the CQC’s system was reformed in 2013 to rate performance on a scale. We have always provided excellent care and passed CQC inspections, but having our performance rated in this way provides additional reassurance for clients and recognition for our dedicated care workers on the front line.
“The advantage of being an independent company is that we are able to uphold our values and we never compromise on the level of care that we provide. Our clients are supported to live their lives exactly how they prefer to, as individuals with dignity. Clients can contact us around the clock, and their voices are heard and responded to without fail.
“Our key strength is how we train and support our care workers. There is always someone at the end of the phone for them. We choose our staff carefully, and they are proud to work for us, which results in better care for our clients.”
This is a fantastic achievement for all of our staff and we are very proud of the service we provide to our clients.