Care Concern Homecare

Posts Tagged "Promoting independence"

Inside the Industry: Social Inclusion

The final film in the Dignity in Care series focuses on Social Inclusion. Our clip beings at 5 minutes and 33 seconds. As we get older, we can be at risk of becoming isolated. This can be for a number …

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The final film in the Dignity in Care series focuses on Social Inclusion. Our clip beings at 5 minutes and 33 seconds.

As we get older, we can be at risk of becoming isolated. This can be for a number of reasons including mobility issues, health or circumstances. At Care Concern Homecare we recognise how important it is for our clients to continue their existing contact with the outside world and we do all we can to maintain and strengthen this.

As Catherine explains, “From the very first visit that we do, when we do the assessment, we try to find out if there is somewhere they go regularly. So we make sure then that the carers’ visits don’t clash with that. We realise how important it is for people to get out.”

Emma describes in the video how best to maintain and enhance social inclusion, “Get to know the person, get to know things they like, just have a little chat when you’re going down the road or to the post office. Just to see people, it’s nice. Thinking outside the box of what would include them, what they like, maybe activities, hobbies, just things to get them out the house. Even if it is just for half an hour or an hour.”

The impact of social inclusion on someone’s wellbeing should not be underestimated. We actively seek ways to support our clients in staying in touch with the outside world.

  Posted by Administrator on December 9, 2014  /  Tags: , , , , , , , ,

Inside the Industry: Communication

Here is the second film in the Dignity in Care series focusing on communication. Our clip starts at 4 minutes and 7 seconds. This film looks at the importance of communication through a variety of methods with clients, care workers …

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Here is the second film in the Dignity in Care series focusing on communication. Our clip starts at 4 minutes and 7 seconds.

This film looks at the importance of communication through a variety of methods with clients, care workers and families. Good communication ensures our clients get to make choices about how they live, even if it is as simple as the jumper they prefer to wear on a particular day.

Catherine describes how to avoid overwhelming people,  “A lot of our people have got dementia…. so sometimes what’s quite nice is to bring two or three things out and show it… and they will be able to point to what they like.”

People respond in different ways. As our care workers get to know their clients, they discover the best ways to communicate.

When someone is not cooperating, Catherine explains how “they sometimes respond to mirroring… you could actually start doing the movement [brushing their teeth] and they could pick up on that movement and start doing that themselves. There is no right or wrong way. It is about getting to know that person and what they respond to.”

 We work closely with our care workers and keep in regular contact with the families of our service users. John explains, “From time to time you get new situations and you have really quite important judgement calls. Particularly when to call in other people’s help. But there is a lot of support and… if in doubt, pass the decision up [to care managers].”

Jean mentions visit record sheets in the film which our care workers use to write notes in about their visits. This allows us to keep track of the well-being of our clients and allows their families to stay up to date.

Good communication is key to providing the best care possible to our clients.

 

 

  Posted by Administrator on November 24, 2014  /  Tags: , , , , , , , ,